Citrine-360 website privacy policy. When we collect your Personal Information through this website, social media, email, and apps.
We use your Personal Information for legitimate business interests;
We only disclose it when necessary;
We only collect what we need, we delete it when we no longer need it, and we use reasonable measures to keep it secure;
To request to access, correct, or delete your Personal Information, or to withdraw consent (where applicable) please contact us at brian@citrine-360.com.
For more detailed information please see below.
Citrine-360 values your privacy. This Privacy Policy describes our practices in connection with information that we collect:
Through websites operated by us from which you are accessing this Privacy Policy (the “Sites”);
Through the software applications made available by us for use on or through computers and mobile devices (the “Apps”);
Through our social media pages and apps (collectively, our “Social Media Pages”); and
Through HTML-formatted email messages that we send to you that link to this Privacy Policy.
Collectively, we refer to the Sites, the Apps, and our Social Media Pages, as the “Services.”
“Personal Information” is information that can be used to distinguish or trace an individual’s identity, either alone or when combined with other information that is linked or linkable to a specific individual. Categories of Personal Information we collect include:
A. Identifiers, such as name and online identifiers;
B. Personal information, such as name, contact information, payment card number, preferences and interests, and demographic information;
C. Internet or network activity information, such as browsing history and interactions with our website; and
D. Geolocation data, such as IP location.
If you submit any Personal Information relating to other people to us or to our service providers in connection with the Sites, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
We and our service providers collect Personal Information in a variety of ways, including:
Through the Sites: We collect Personal Information through the Sites, for example, when you sign up for a newsletter, download a publication, or request information.
Offline: We collect Personal Information from you offline, e.g., when you attend an event or engage our services.
From Other Sources: We receive your Personal Information from other sources, for example:
Publicly available databases;
Joint marketing partners, when they share the information with us;
Sales channel partners;
Demand generation companies.
We need to collect Personal Information in order to provide the requested services to you. If you do not provide the information requested, we may not be able to provide the services.
“Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. Other information we collect includes:
Browser and device information;
Application usage data;
Information collected through cookies, pixel tags, and other technologies;
Demographic information and other information provided by you;
Aggregated information.
If we are required to treat Other Information as Personal Information under applicable law, then we may use it for the purposes for which we use and disclose Personal Information as detailed in this Privacy Policy.
We and our third-party service providers may collect Other Information in a variety of ways, including:
Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control address, computer type, screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, referring URL, and the name and version of the Sites (such as the mobile application) you are using.
Through your use of an App: When you download and use the App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.
IP Address: Your IP address is automatically assigned to the computer you are using by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Sites, along with the time of the visit and the pages visited. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems, and administering the Sites. We may also derive your approximate location from your IP address.
From you: Information such as your preferred means of communication collected when you voluntarily provide it.
We may use Personal Information for legitimate business purposes including:
Providing the functionality of the Sites and fulfilling your requests
To provide the Sites’ functionality to you and provide you with related customer service.
To respond to your inquiries and fulfill your requests.
To complete transactions and provide you with related customer service.
To send administrative information to you, such as changes to our terms, conditions, and policies.
Providing you with newsletters and/or marketing materials and facilitating social sharing
To send you marketing-related emails with information about our Sites, new products, and other updates.
To facilitate social sharing functionality that you choose to use.
Analysis of Personal Information for business reporting and providing personalized services
To analyze or predict preferences and prepare aggregated reports.
To better understand you, personalize interactions, and provide offers tailored to your interests.
To deliver relevant content via our Sites.
Aggregating and/or anonymizing Personal Information
We may aggregate and/or anonymize Personal Information so that it will no longer be considered Personal Information.
Accomplishing business purposes
For data analysis, audits, fraud prevention, developing new products, improving services, identifying usage trends, and measuring campaign effectiveness.
Your Personal Information may be disclosed:
To our affiliates for the purposes described in this Privacy Policy.
To our third-party service providers, to facilitate services they provide to us, including website hosting, data analysis, IT, payment processing, order fulfillment, customer service, email delivery, auditing, and other services.
To identify you to anyone to whom you send messages through the Sites.
We may also use and disclose your Personal Information as necessary:
To comply with applicable law.
To respond to requests from government authorities.
To cooperate with law enforcement.
To enforce our terms and conditions.
To protect our rights, privacy, safety, or property, and that of our affiliates, you, or others.
In connection with a sale, merger, or business transaction.
Citrine-360 respects your privacy. By opting into our SMS messaging service, you agree to the following:
Data Collection: We will collect your name, email, mailing address, and mobile phone number when you sign up for SMS updates.
Data Usage: We use your data solely for customer support messages, service reminders, updates, and promotional content.
Data Security: We protect your data with secure storage measures.
Data Retention: We retain your information as long as you are subscribed. You may request deletion at any time.
Message and Data Rates May Apply: Carrier fees may apply depending on your plan.
Opt-Out: You can unsubscribe anytime by replying STOP or UNSUBSCRIBE, or emailing brian@citrine-360.com.
Non-Sharing Clause: We do not share your data with third parties for marketing purposes.
We seek to use reasonable organizational, technical, and administrative measures to protect Personal Information. However, no system is 100% secure. If you believe your interaction with us is no longer secure, please contact us immediately at brian@citrine-360.com.
You may opt out of marketing-related emails at any time by following unsubscribe instructions in the emails.
To review, correct, update, suppress, restrict, or delete Personal Information you have provided, or request a copy for portability, contact us at brian@citrine-360.com.
We retain Personal Information for as long as needed to provide services or comply with legal obligations. Retention periods depend on:
Length of your relationship with us.
Legal obligations.
Litigation or regulatory requirements.
The Sites are not directed to individuals under 18, and we do not knowingly collect their data.
Please do not send us sensitive Personal Information (e.g., social security numbers, racial/ethnic origin, political opinions, religion, health, biometrics, trade union membership, or criminal background) unless specifically requested through secure means.
The Sites are operated from the United States. Your Personal Information may be transferred to other countries where data protection laws may differ. Safeguards are in place for EEA transfers, such as standard contractual clauses.
We may use third-party services to process payments. Your information may be collected by them and is subject to their privacy policy.
We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when it was revised. Continued use of the Sites after updates means you accept the revised policy.
Citrine-360 is responsible for the collection, use, and disclosure of your Personal Information under this Privacy Policy.
If you have any questions, please contact us at: brian@citrine-360.com
If you are located in the EEA, you may also:
Lodge a complaint with your data protection authority.
In compliance with the California Consumer Privacy Act (CCPA), we provide the following:
Categories of Personal Information collected: identifiers, contact info, payment card data, demographics, internet activity, and geolocation.
Sources: you, publicly available databases, partners, and third parties.
Uses: to operate, manage, and maintain services, develop products, personalize offers, conduct audits, prevent fraud, and comply with law.
Disclosure: Personal Information may be shared with affiliates, service providers, and business partners.
We do not “sell” Personal Information as defined by the CCPA.
California residents may request to:
Disclose categories and pieces of Personal Information collected in the prior 12 months.
Delete Personal Information we collected from you.
To make a request, contact us at brian@citrine-360.com.
You have the right to be free from discrimination for exercising your CCPA rights.